International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

CashBack Frequently Asked Questions

When you shop with a brand that offers CashBack, you earn a reward just for purchasing. Choose between store credit or a prepaid award card. Explore the FAQs below to learn how CashBack works.

What is CashBack?

Merchants want to reward customers. CashBack is a simple way for merchants to give you rewards -- either site credit or a prepaid award card -- for shopping with them.

How can I redeem my CashBack?

Check your email. After a qualifying purchase, you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. Depending on where you purchased, you can redeem your CashBack as either a Prepaid Award Card or a store credit to the merchant’s store.

Why is there a holding period to receive my CashBack?

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is often a holding period corresponding to the return or refund period of the merchant. Please see your merchant's specific terms for information on if and how long the holding period is.

How long does it take to get my bonus store credit?

As soon as you confirm your selection, we’ll provide details about your store credit. If the brand you have purchased from has a return period, there may be a holding period before your store credit becomes available, but this can vary by merchant. Please check your specific merchant’s terms to understand if a holding period applies and how long it might be.

How do I use my bonus store credit?

Purchase anything from the merchant’s site and enter your store credit number on the checkout page. Be sure to use the same email address when purchasing.

Where can I find my bonus store credit?

Once you select a bonus store credit, we will send you an email with details about your selection. If you can’t locate that email, please reach out to us at support@getfondue.com with your exact CashBack details, and we’ll help locate your bonus store credit.

How long does it take to get my Prepaid Award Card?

As soon as you confirm your selection, we will provide you with details about your Prepaid Award Card. If the merchant has a return period, you may have to wait up to 60 days to be able to use your Prepaid Award Card. Please see your merchant's specific terms for information on whether there is a holding period and its length.

Where can I use this Prepaid Award Card?

You can use your Prepaid Award Card at almost any merchant that accepts the payment network printed on your card, subject to limited restrictions. Whether you’re shopping online or in person, your Prepaid Award Card provides you with the flexibility and convenience you need.

Where can I find my Prepaid Award Card?

Once you select a Prepaid Award Card, we will send you an email with details about your selection and a secure link to your card's details. If you can’t locate that email, please reach out to card@getfondue.com with your exact CashBack details, and we’ll help locate your Prepaid Award Card.

Where can I check the balance on my Prepaid Award Card?

Once you select a Prepaid Award Card, we will send you an email with a secure link to the details of your card. For balance details, please email us at support@getfondue.com with the last four digits of your Prepaid Award Card.

When I tried to use my Prepaid Award Card, it was declined. What can I do?

This card functions like a debit card and only authorizes purchases if the card has a sufficient balance. Please check if your card balance is greater than the purchase amount you're attempting. Also, double-check that you added the correct card number, name, and address. If you are still experiencing issues, please email us with all the details of your charge at card@getfondue.com, and we will be happy to help!

I have a different CashBack question

Email us at support@getfondue.com, and we’ll be happy to assist!