Shipping and Returns


Orders & Shipping Policy

  • Your order will be processed and shipped within five business days (usually next business day if all items are in stock!). We will notify you if your order is delayed longer than five days due to backorders.

 

Return Policy

All books, homeschool curriculum, and materials purchased directly from Canon or Logos Press, with the exception of audio, video, or other digital products, may be returned for a full refund with the following conditions: 

  • A return request must be made within thirty (30) days of the sale. Please email our customer service department for return authorization (orders@canonpress.com).
  • Please package and individually wrap items in a return shipment: Items must be in resalable condition or we will not issue a refund (i.e., no scratches, dents, tears, bends, scuffs). Please include a copy of your sales receipt or invoice.
  • Return shipping will be paid by the customer.
  • Returns are not accepted on audio, video, or other digital products. 

 

Mailing Address for Returns: 

Canon Press

RETURNS

207 N. Main St.

Moscow, ID 83843 

 

Damaged Products: 

  • Damaged or defective products may be returned immediately for full credit (replacement or refund).
  • You must notify us, within 30 days of receipt, of books damaged in transit.
  • You may notify us of defective books at any time.
  • You must notify us, within 30 days of receipt, of damaged or defective audio CDs or DVDs.
  • In some cases, we will not require return of the defective or damaged product. Please describe the defect or damage and indicate how many items were affected. We will cover shipping costs to receive and replace any damaged or defective products.

 

Incorrect Shipments: 

Upon receipt of the shipment, please verify the items to the invoice or packing slip as you unpack the box. Please notify us of any discrepancy within 72 business hours. We also ask that you provide us with your detailed review of the "books received" compared to our invoice and/or packing slip.